Hotel Policy Highlights

Check-In Time: 1:00 PM
Check-Out Time: Our check-out time is 11:00 AM. Any delays in check-out without prior notice will incur additional charges equivalent to one night's stay.
Cancellation Policy: Free Cancellation is only available 2 days before the check in date. You will be charged the total price of reservation if you cancel in the 2 days before arrival.
Guest Age & Local ID Policy: Guests under the age of 18 years are not permitted to stay at the property, families with children are allowed in private rooms only
Local ID Restrictions: Guests with local IDs will not be permitted to stay.
Payment upon Arrival is only accepted by Credit card, Debit card, Bank transfer and UPI. We do not accept cash payments.
We would like to inform you that our Game Zone will be undergoing renovation, it will take place at Moustache Rishikesh Luxuria from 1st Feb 2025 to 31st March 2025 to enhance the gaming experience for our guests. During this period, the Game Zone will remain temporarily closed.
In case of any Offers,promotions and discounts the Booking will be NON REFUNDABLE at any point

Hotel Policy

1. If you are arriving very early, it is recommended you book the previous night. You are welcome to wait in our common room if you would like, but for 3-4 am arrivals, we recommend booking an extra night.

2. Entire amount of your accommodation payment must be made in ADVANCE at the time of check-in unless already paid.

3. Guests will be asked to pay advance min 50% - 100% of the booking amount to confirm bookings by the reservations team at any point after they make booking.

4. You understand & agree that your booking is non-cancellable, NO REFUNDS whatsoever shall be provided in case if you wish to cancel the booking or check out earlier.

5. International Credit cards will be accepted with 3% additional bank charges.

6. The prices are exclusive of GST applied by the Government & will be charged extra as per rates defined by the Government.

7. We need a valid passport & visa for foreign nationals & valid Government Photo ID & Address proof like Driving license, Aadhar card for Indian nationals. Student IDs & PAN Cards are not valid Id proof.

8. Non Residents / Visitors are strictly not allowed on the premises.

9. Pets are not allowed in Moustache Rishikesh Luxuria.

10. Please check at the front desk between 9AM – 9PM to extend your beds. It is solely on availability & on current prices. Payment has to be made in advance for extension.

11. To cancel your reservation, Intimation has to be sent by email to property email id 2 Days prior to check-in. Otherwise the booking amount will be forfeited.

12. If you have booked a room through the use of a travel agency or an OTA (such as Booking.com, Expedia, etc), you must cancel / modify your booking through the same agency.

13. For Group Bookings of more than 4 guests, intimation by email for cancellation has to be sent to the property email id at least 7 days prior to check in date and time for free cancellation.

14. Group bookings that are not authenticated in advance by the Management, individual bookings made by different members of the same group, irrespective of source of booking can be canceled at any point in time, without any prior notification.

15. For bookings of more than 4 people or stays of more than 7 days, please email us on reservations@moustachehostel.com to get authorisation. Else, we reserve the right to terminate your booking without refunds.

16. Accommodation in the same dorm room for Groups cannot be guaranteed

17. No outside food is allowed on the entire premises.

18. Parking Facility is Available at the Property but it's Subjected To availability.

19. Rafting is subject to availability & weather conditions. If you have added a rafting product along with your booking, make sure to connect with the reception to book an available slot. We do not guarantee the availability of the slot. In case of non availability, your rafting amount will be refunded back.

20. All our rooms are Non-Smoking. In case of any instance of smoking in the room we will charge INR 5000 per instance.

21. We offer room service in private rooms only, however in case you spoil linen or room there will be a levy of replacement cost of procuring those items, transportation to our location plus an admin fee of INR 3000

22. In case of any other damages to our property, rooms etc. the cost of the same will be equivalent to replacing it to the original state plus admin charges of INR 5000.

23. Loss of key card will be charged at INR 500.

24. Smoking Drinking is prohibited at entire property. We have a dedicated smoking area where you can smoke.Drinking is not allowed except for private Rooms. However, illegal substances and hookah are not allowed anywhere on the property.

25. Please adhere to property policies including pool policies. If you don't adhere to the policies management reserves the right to admissions. No refunds shall be provided if you are asked to vacate the premises in such conditions.

26. We are much better over email than phones. So email us with your questions before calling us.

27.Parking space is subject to availability.

28. For Activities like river-rafting, bungee Jumping etc. we can guide you with the local venders but Property will not be liable for their services as we are not directly associated with the vendors.

29. The property requires a duly signed Credit Card Authorization Form from the guest prior to accepting any credit card payments. If the guest refuses to sign or provide the authorization form, the property reserves the unequivocal right to cancel the booking and deny check-in.

Cancellation Policy

1.Refunds shall be processed only in case the cancellations are done as per the cancellation period provided to you during the booking. Our generic cancellation policy is as per provided in this policy document, however, we do have different cancellation periods for certain black out dates,large group bookings and special promo prices. These shall be intimated to you during or after the booking.

2.All eligible refunds shall be processed in 10-12 days after we receive the bank details. We don't process refunds through GooglePay or any other UPI Payment methods.

3.For refunds where original payment was made through credit card or debit card or through payment gateway, refund will be processed after deduction of charges of 3% on the total amount paid.

4.In case of any Offers,promotions and discounts the Booking will be NON REFUNDABLE at any point

5.You understand & agree that after check-in your booking is non-cancellable NO REFUNDS whatsoever shall be provided in case if you wish to cancel the booking or check out earlier.

6. For Below Dates All Bookings Will Be Non-Refundable, non- cancellable and non-Amendable:

14th March-16th March Holi
9th August Rakhshabandhan
15th August Independence Day
2nd October - 4th October Dussehra
18th October - 23rd October Diwali
24th December - 27th December Christmas
30th December - 1st January – New Year
4th March Holi

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